mm38 Privacy Policy
mm38's clear and precise policy document that openly explains how your personal data is collected, stored, and protected.
mm38 is a platform that takes the privacy of Myanmar players seriously and keeps their personal data protected. This Privacy Policy explains the types of personal data collected from you when you use mm38's services, the purposes for which it is collected, how it is stored, and how it is protected.
By continuing to use mm38's services, you are considered to have accepted the terms set out in this policy. If you disagree with any part of the policy, you should stop using mm38's services.
1 Types of Information We Collect
mm38 collects the following types of personal information to provide our services and protect the security of players' accounts—
Personal Details
- Name (in Burmese / transliterated) and date of birth
- Email address and mobile phone number
- Location information indicating which country you are accessing from
Financial and Payment Information
- KBZPay, Wave Money, AYA Pay, CB Pay and bank transfer details (only what is needed to process deposits and withdrawals)
- Any documents required for financial verification (KYC)
Technical Information
- IP address, device type (phone, tablet) and browser type
- Session duration, clicks, and football and casino game play records
- Information collected via cookies and similar tracking technologies
Communication Information
- Enquiries and responses via Live Chat and email
2 How We Collect Information
mm38 collects personal information through the following methods—
Direct Collection
- Information collected from forms you fill in directly when registering an account
- Payment information provided when making deposits or withdrawals
- Information provided when contacting customer support
Automatic Collection
- IP address, browser and device information collected from website access logs
- Tracking information collected from cookies, session tokens and local storage
- Game play records and session duration
Third-Party Sources
- Verification results from providers specifically designated to carry out financial verification (KYC)
- Information from third-party authentication systems used to access the platform (for relevant services)
3 Purpose of Using Information
mm38 uses the personal information we collect only for the following purposes—
Account and Service Management
- To open and verify your account
- To provide football betting, slots, live casino, poker and table games services
- To verify deposits and withdrawals
- To process bonuses and promotions
Security and Regulatory Compliance
- To prevent fraud, money laundering and unauthorised access
- To verify the 21+ age requirement
- To implement responsible gambling policies
Service Improvement
- To improve the platform for a better player experience
- To review and assess customer service quality
- To identify and fix technical issues
Communications
- To send account notifications (deposits, withdrawals, security alerts)
- To send customer service notifications
- To send promotion and policy update notifications where you have given your consent
4 Disclosure of Information
mm38 will not sell or rent your personal information to third parties. However, limited information may be disclosed in the following circumstances—
Service Contractors
Contractors involved in financial verification, technical services or customer support will only access the information needed while performing work for us and must act in accordance with our instructions. They are not permitted to use the data for their own purposes.
Legal Disclosure
If a legally authorised authority (e.g. police, court) makes a formal request, personal information may be disclosed as required by law. Only what the law requires will be disclosed, and we will notify you as soon as reasonably possible once the matter is concluded.
Security Reasons
Where necessary to prevent fraud, money laundering or harm to an individual player or the general public, we may cooperate with the relevant authorities.
5 Cookie and Tracking Technologies
The mm38 website and mobile platform use cookies and similar tracking technologies—
Essential Cookies
Essential cookies are used to maintain your login session, ensure deposits and withdrawals are completed securely, and prevent fraud. If these cookies are blocked, services may not function properly.
Performance Cookies
These are collected to understand how the platform is used and to improve our services. Data from these cookies is in aggregated form only and is not used to identify any individual.
Cookie Controls
You can block or delete cookies through your browser settings. However, please note that blocking essential cookies may affect your ability to use mm38 services.
6 Data Security
mm38 uses advanced security technology to protect your personal information—
SSL Encryption
All data transfers on the mm38 website and mobile platform are protected with SSL (Secure Socket Layer) encryption. This protects personal and financial information exchanged between players and mm38 from being intercepted.
Access Control
Strict access controls are in place to ensure that personal information is only accessible to staff and service contractors who need it to carry out their responsibilities.
Security Limitations
mm38 openly acknowledges that no data protection technology offers 100% guarantee. Therefore, mm38 conducts regular cybersecurity checks and works to minimise potential risks as much as possible within the bounds of applicable law.
Your Responsibilities
You should keep your login credentials (Username, Password) to yourself and not share them with anyone. If you suspect unauthorised access, notify us immediately at [email protected].
7 Data Retention
mm38 will retain personal information only for as long as necessary to fulfil service purposes and meet legal obligations—
- Personal information linked to your account will be kept for as long as your account remains open
- Financial statements and game records will be retained for the period required by law
- After account closure, personal information will be securely deleted or anonymised so it can no longer identify you
- If you request deletion yourself, we will action that request as long as it does not conflict with our legal obligations
8 Your Rights
mm38 players have the following rights regarding their personal information—
Right to Access
You can request to view the personal information that mm38 holds about you.
Right to Rectification
You can request correction of any inaccurate or incomplete personal information. Some details can be updated directly from your account settings, while others may require you to contact customer support.
Right to Erasure
In certain circumstances (for example, if you no longer use the service) you can request deletion of your personal information. However, data subject to legal obligations (for example, financial records) cannot be deleted immediately.
Right to Object
You can request that we stop using your personal information for any particular purpose. We will review the request and act in line with our legal obligations.
To exercise any of these rights, email us at [email protected] or contact us via 24/7 Live Chat.
9 Third-Party Links
The mm38 platform and related services may connect with third-party services for payment processing and player verification. These third parties operate under their own privacy policies, and mm38 is not responsible for how those services handle personal information.
mm38 recommends that you read and understand the privacy policy of any third-party service before using it.
10 Policy Updates
mm38 may update this Privacy Policy in response to regulatory changes, technological advances, or changes to our service structure.
Any updates will be posted on this policy page along with a "Last Updated" date. For significant changes, a notice will be displayed when you log in to mm38 on the effective date, or you will be notified in advance by email.
Continuing to use mm38 services after a policy update means you accept the revised policy.
11 Contact Us
If you have any questions, requests, or complaints about this Privacy Policy, you can reach mm38's customer support—
- Email: [email protected]
- Live Chat: Contact us in Myanmar language 24/7 via Live Chat on the platform
mm38 is committed to responding to requests promptly. This policy is written in Myanmar language and mm38 is committed to protecting the personal data of Myanmar players.